Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Mobile, AL
View more jobs in Alabama

Job Details

Full-Time Customer Service Supervisor

Location
Mobile, AL, United States

Posted on
Jun 09, 2023

Apply for this job






Profile

Required Open Availability At Kohl’s our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers. About the Role In this role you will provide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience. You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to connect with the customers to solve their shopping needs making everyone feel respected, appreciated and rewarded.

Key AccountabilitiesSupport Sales, Hospitality, Operations, People and Conversion through our Shop C3 ProgramKey holder responsibilities including opening and closing store process.

Drive sales


Drive sales by providing an inspiring environment that motivates customers to add to their basket

Trip assurance through a replenished sales floor


Deliver a consistent sales floor experience


Build customer connections with a greeting and execute an authentic hospitality experience

Support sales floor, fitting room, point of sale, and operational processes, as required

Omni, Freight flow process oversight

Ensure all customers feel respected, appreciated and rewarded.


Build trust to solve the customer shopping needs


Leverage omni channel offerings to deliver a frictionless customer experience

Accurately deliver on our operational processes, BOPUS, BOSS, MLS, SFS


Build rapport and make a genuine connection with the customer


Acknowledge and assist customers through our company programs

Complete transactions accurately and efficiently while engaging customers


Be a savings consultant to help customers save with a Kohl’s Card


Converts, opens and activates Kohl’s Card applications

Trains associates to maximize credit and loyalty conversion performance and customer experience

Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager

Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

Courteous and responsive to requests and questions

Onboard, train and develop associates


Essential FunctionsThe requirements listed below are representative of functions an associate will be required to perform and the associate may be required to perform additional functions. The company may revise this job description from time to time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.


Ability to perform the Key Accountabilities

Ability to maintain prompt and regular attendance as set by the company.

Ability to comply with dress code requirements.

Ability to learn and comply with all company policies, procedures, standards and guidelines.

Ability to receive, understand and proactively respond to direction from supervisors/managers and other company personnel.

Ability to work as part of a team and interact effectively with others.

Ability to work in a fast paced environment and accomplish multiple tasks within established timeframes.

Ability to satisfactorily complete company training programs.

Basic math and reading skills, legible handwriting, and basic computer operation.

Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.

Availability to work days, nights, and weekends.

Perform work in accordance with the Physical Requirements section.


Physical Requirements


Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.

Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.

Ability to stand and/walk for the duration of a scheduled shift (at least 8 hours).

Ability to visually verify information and locate and inspect merchandise.

Ability to wear a face mask or covering and other personal protective equipment.

Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to curbside, truck unload, etc.


Preferred Qualifications


Must be at least 18 years of age or older

Written and verbal communication skills with the ability to influence in a clear and concise manner

Naturally curious; desire to learn

Commitment to valuing diversity and contributing to an inclusive work environment

Company info

Sign Up Now - SingaporeCrossing.com

Similar Jobs:
Dialysis Patient Care Technician - PCT
Location : Bay Minette, AL
PURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedur...
RN-Operating Room - Now Hiring
Location : Mobile, AL
About this job Find your commute Details Sign-on bonus: $12,000.00 Department: Surgery Schedule: Night Shift, Full Time Hospital: Ascension Providence Location: Mobile, AL Benefits Paid time off (PTO) Various health insurance op...
Criminal Investigator, GL 07-11
Location : Mobile, AL
Criminal Investigator, GL 07-11 Duties: The candidate will be carrying out assignments in both investigations and protection. Will be providing protection for various protectees. Conducting criminal investigations pertaining to f...
The number of jobs listed on EmploymentCrossing is great. I appreciate the efforts that are taken to ensure the accuracy and validity of all jobs.
Richard S - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
SingaporeCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
SingaporeCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2024 SingaporeCrossing - All rights reserved. 21 192